Shipping policy
Last updated: September 8, 2026
At BROW EYE, we are committed to processing and delivering your order as quickly and reliably as possible. Please read the information below regarding order processing, shipping, and delivery.
Order Processing
Orders are typically processed within 1–4 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high demand, promotions, holidays, or other exceptional circumstances, processing times may be longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.
Shipping Times
Estimated delivery times are:
Standard Shipping: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Delivery times may vary depending on your location and can be affected by factors outside our control, including customs processing, local postal services, courier delays, weather conditions, public holidays, and other unforeseen circumstances.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, BROW EYE may offer free shipping promotions. Any applicable shipping promotion will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
Please allow several business days for tracking information to become active or for the tracking status to update after dispatch.
International Shipping
BROW EYE may ship orders internationally.
International deliveries may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise required by applicable law.
BROW EYE has no control over customs procedures or the charges imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your shipping information is incorrect, please contact us immediately at infobroweye@gmail.com.
We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee that changes can be made after an order has been placed.
BROW EYE is not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided to you.
If the tracking information indicates that the package has been delivered but you cannot locate it, please check with household members, neighbours, and your local delivery provider.
If you still cannot locate your order, contact us at:
We will review the available tracking information and assist you as appropriate.
Lost Packages
If a package is confirmed by the shipping carrier as lost, please contact us at infobroweye@gmail.com so that we can investigate the shipment and determine the appropriate solution.
Customs Delays
For international orders, customs clearance can sometimes cause additional delays.
Unfortunately, BROW EYE cannot guarantee how long customs authorities will take to process an individual shipment.
Changes to This Shipping Policy
We reserve the right to update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
BROW EYE
Email: infobroweye@gmail.com
Website: www.broweye.com