Refund policy
Last updated: September 8, 2026
At BROW EYE, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at infobroweye@gmail.com within 30 days of receiving your order.
Returns
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging where applicable.
- Not show signs of use, damage or wear caused after delivery.
To request a return, please contact us at infobroweye@gmail.com with your order number and the reason for your return.
We will provide you with the appropriate return instructions if your request is approved.
Damaged, defective or incorrect items
If your order arrives damaged, defective or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem
We will review the issue and, where appropriate, offer a replacement or a full refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return shipping costs
If you are returning an item because you changed your mind or no longer want the product, you may be responsible for the return shipping costs.
If the item is defective, damaged or incorrect due to an error on our part, we will cover the applicable return shipping costs.
Non-returnable items
For hygiene and safety reasons, products that have been opened or used may not be eligible for return unless they are defective, damaged or incorrectly supplied.
Sale or promotional items may also be subject to specific return conditions, which will be communicated at the time of purchase.
Order cancellations
If you wish to cancel your order, please contact us as soon as possible at infobroweye@gmail.com.
We will make reasonable efforts to cancel your order before it is shipped. Once an order has been dispatched, it may no longer be possible to cancel it and the standard return procedure will apply.
European Union / EEA customers
If you are located in the European Union or European Economic Area, you may have additional consumer rights under applicable law, including a 14-day right of withdrawal for eligible online purchases.
Nothing in this policy is intended to restrict or exclude any mandatory consumer rights that apply to you.
For EU/EEA customers, the withdrawal period generally begins when the customer, or a person designated by the customer, receives the goods. Certain exceptions may apply, including for goods that cannot be returned for hygiene reasons once unsealed.
Contact us
If you have any questions about returns or refunds, please contact us:
BROW EYE
Email: infobroweye@gmail.com
Website: www.broweye.com